1. Information we collect
Information you provide: name, shipping and billing address, email address, phone number, order contents and any messages you send to customer support.
Payment information: card and payment details are entered on and processed by our payment processors and marketplace partners. Jarvis_X LLC does not store full card numbers on its own systems.
Technical information: device type, browser, IP address and basic usage data collected automatically when you visit the site.
2. How we use information
We use personal information to process and ship orders, provide customer support, handle returns and refunds, prevent fraud and abuse, meet tax and accounting obligations, and — where you have opted in — send order or product updates by email.
3. Sharing with service providers
We share only the data needed to fulfil your order with: payment processors, third-party warehouses and fulfilment partners, shipping carriers, marketplace platforms where you placed the order, and our accountants or legal advisers. We do not sell personal information, and we do not share it for third-party advertising.
We may disclose information where required by law, valid legal process, or to protect the rights and safety of our customers and our company.
4. Cookies and analytics
Our store uses cookies and similar browser storage to keep your shopping cart, remember preferences and understand aggregate site usage. You can block or delete cookies in your browser settings; core store functions such as the cart may then not work correctly.
5. Data retention
Order and transaction records are retained for as long as required by US tax and commercial record-keeping rules. Support correspondence is retained while it is needed to resolve your request and for a reasonable period afterwards. Data that is no longer needed is deleted or anonymised.
6. Security
The site is served over HTTPS and access to customer data is limited to personnel and service providers who need it to operate the business. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your rights and choices
You may request access to, correction of, or deletion of the personal information we hold about you, and you may unsubscribe from marketing email at any time using the link in the message or by contacting us. Depending on where you live, additional rights (for example under the California Consumer Privacy Act) may apply. Email support@jarvis-global-business.com and we will respond within 30 days.
8. Children
Our store is intended for customers aged 18 and over. We do not knowingly collect personal information from children under 13; if we learn that we have, we will delete it.
9. Changes and contact
We may update this policy as our business or legal obligations change; the revision date at the top of the page will be updated accordingly. Questions may be sent to Jarvis_X LLC, NetEase Hangzhou Network Co., Ltd., No. 599 Wangshang Road, Binjiang District, Hangzhou, Zhejiang 310000, China, or by email to support@jarvis-global-business.com.