1. Where we ship
We deliver to all 50 US states, the District of Columbia and US territories served by our carriers, including PO Boxes and APO/FPO addresses where the carrier permits. We do not currently ship outside the United States.
2. Processing and dispatch
Orders placed before 2:00 pm Eastern Time on a business day are typically picked and dispatched within 48 hours. Orders placed at weekends or on US public holidays are processed on the next business day. Payment verification checks may add a short delay.
3. Delivery estimates
Standard delivery: 3–7 business days after dispatch. Expedited delivery, where offered at checkout: 2–3 business days. Estimates are provided by the carrier and are not guaranteed delivery dates; severe weather and peak season can extend them.
4. Shipping charges
Standard shipping is a flat rate shown at checkout before payment, and orders above the threshold displayed in the cart ship free. Expedited shipping is priced by weight and destination. Applicable sales tax is calculated separately at checkout.
5. Carriers and tracking
We ship with national carriers including USPS, UPS and FedEx, selected by destination and parcel size. A tracking number is emailed on every order as soon as the label is scanned by the carrier.
6. Address accuracy and failed deliveries
Please check your shipping address carefully — we can amend it only before dispatch. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address and reshipping cost are confirmed.
7. Delayed, lost or damaged parcels
If tracking has not updated for 7 business days, or a parcel is marked delivered but not received, contact support@jarvis-global-business.com. We open a claim with the carrier and, once confirmed lost, send a replacement or issue a full refund. Shipping damage is handled under our Refund & Return Policy.
8. Split shipments
Multi-item orders may ship in separate parcels from different warehouses at no extra cost to you. Each parcel receives its own tracking number.