Refund & Return Policy

You may request a return within 30 days of delivery. Items must be unused, in resalable condition and in their original packaging with any accessories and manuals included.

Email support@jarvis-global-business.com with your order number, the item(s) concerned and the reason for the return. We reply within one business day with a return authorisation and the correct return address. Please do not ship items back before receiving authorisation, as unidentified parcels cannot be matched to an order.

Orders placed through Amazon, Shopify or another marketplace should be returned through that marketplace's returns process, which follows the platform's own terms.

If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund including original shipping, and we cover the return shipping cost. No return may be required for low-value damaged goods.

For change-of-mind returns the customer pays return shipping and the original shipping charge is not refunded. For our error, a defect or shipping damage, Jarvis_X LLC pays all shipping costs. We do not charge restocking fees.

For hygiene and safety reasons we cannot accept returns of opened personal care or intimate-use items, items marked final sale or clearance, gift cards, or products that have been damaged through misuse, modification or normal wear.

Orders can be cancelled free of charge at any time before dispatch — usually within the first 24 hours. Once an order has shipped it must be handled as a return.

Approved refunds are issued to the original payment method. We process the refund within 3 business days of receiving and inspecting the returned item; your bank or card issuer typically posts the funds within a further 5–10 business days. We will email you when the refund has been issued.

Partial refunds may be offered where a returned item shows use or is missing parts, and you will always be told the amount before the refund is processed.

We handle exchanges as a return plus a new order, so you receive the replacement as quickly as stock allows. Tell us in your return request if you would like an exchange.

Please contact us before opening a payment dispute — most issues are resolved the same day. If you are not satisfied with the outcome of a return, reply to your support thread and a senior member of the team will review the case.